20090523
the 3rd class..
this week we had our 3rd class which talked about crm. compare with the erp i learned last week, seem like erp is for internal, and crm is for external or front line, am i right?
20090517
Session Two: Assignment One Question
Answer the following questions after viewing the video:
1. Which departments within the company are integrated within the Order-to-Delivery process ?
2. Which steps are included in the Order-to-Delivery process ?
3. What factors would you consider when deciding whether ERP is suitable or not for a small business ?
Answer:
1. In OEC Computer, the whole company is using this SAP Business One system. Its Sales Dept and Shipping Dept are integrated with the Order-to-Delivery process, because once the customers place an order to the sales person or customer service, they can know how many stocks are available to sell immediately, then the Shipping Dept can response with correspondence reaction to cooperate the sale order.
2. First of all, the system will calls up the buyer's information, it shows all the details of that buyer such as purchase records, credit and contact information. So they know which model of the goods that the buyer is looking for. Then the system will check whether the goods are available in the inventory then followed with a sales order. Once the sales order confirmed by the sales person. The data/information will be send to the warehouse immediately, so the staffs in warehouse can start packing and use the system to print out the record. After that, the quantity of the goods will be deduct based on the order amount and the inventory date will be updated for next order use.
3. I would consider a company which own a factory to use the ERP systems, it can help the company to manage all processes from productions to inventory controls. So I believe even a small business, as long as they have their own factory, I would suggest they get themselves an ERP. It can have better control on the work flows, so it reduce the probability to have any mistakes.
1. Which departments within the company are integrated within the Order-to-Delivery process ?
2. Which steps are included in the Order-to-Delivery process ?
3. What factors would you consider when deciding whether ERP is suitable or not for a small business ?
Answer:
1. In OEC Computer, the whole company is using this SAP Business One system. Its Sales Dept and Shipping Dept are integrated with the Order-to-Delivery process, because once the customers place an order to the sales person or customer service, they can know how many stocks are available to sell immediately, then the Shipping Dept can response with correspondence reaction to cooperate the sale order.
2. First of all, the system will calls up the buyer's information, it shows all the details of that buyer such as purchase records, credit and contact information. So they know which model of the goods that the buyer is looking for. Then the system will check whether the goods are available in the inventory then followed with a sales order. Once the sales order confirmed by the sales person. The data/information will be send to the warehouse immediately, so the staffs in warehouse can start packing and use the system to print out the record. After that, the quantity of the goods will be deduct based on the order amount and the inventory date will be updated for next order use.
3. I would consider a company which own a factory to use the ERP systems, it can help the company to manage all processes from productions to inventory controls. So I believe even a small business, as long as they have their own factory, I would suggest they get themselves an ERP. It can have better control on the work flows, so it reduce the probability to have any mistakes.
20090514
bad student!!!!
today is our second class and we learned about erp, perhaps i did use it from my ex-company, so i kinda know how it works and runs. this is why i cant concentrate on jenny's lecture and took a picture during the class, hope i wont lose marks on participation although i disclosed it, haha
20090512
Session 1: Assignment One Question
Think of a business or organization that you admire, then describe two examples of how that business is supported by information systems. For example, do they use it for operational excellence ? Or do they use it to create new products and services ?
Answer:
The business or organization that I admire is 1 of the famous bank in HK - HSBC or somebody call it 5號仔.
The first example is an automated teller machine (ATM) , this is a service which we can do the simple transactions on a little machine without lining up at the teller counters. In the old days, we can only transfer and withdraw money from it. However nowadays with the new technology, we can even deposit cheques or cash notes, also purchasing traveling insurance using these ATM systems. So I believe maybe someday later, ATMs can have different various functions which bring conveniency to us.
The other example I would say is the e-banking system, it allows us to do most of the transaction like money transfer; currency exchange; or purchasing stocks; insurance and keep track on our asset through the internet, it saves a lot of time on traveling to the branch, then line up for a teller or customer service person. Now, even my mom, a person who doesn't know computer at all uses e-banking to do 90% of her transaction over the e-banking, we can see that how convenient this information systems is. Are you with us?
Answer:
The business or organization that I admire is 1 of the famous bank in HK - HSBC or somebody call it 5號仔.The first example is an automated teller machine (ATM) , this is a service which we can do the simple transactions on a little machine without lining up at the teller counters. In the old days, we can only transfer and withdraw money from it. However nowadays with the new technology, we can even deposit cheques or cash notes, also purchasing traveling insurance using these ATM systems. So I believe maybe someday later, ATMs can have different various functions which bring conveniency to us.
The other example I would say is the e-banking system, it allows us to do most of the transaction like money transfer; currency exchange; or purchasing stocks; insurance and keep track on our asset through the internet, it saves a lot of time on traveling to the branch, then line up for a teller or customer service person. Now, even my mom, a person who doesn't know computer at all uses e-banking to do 90% of her transaction over the e-banking, we can see that how convenient this information systems is. Are you with us?
20090511
second post...
finally i can made my blog wider~ the default one seem a bit narrow!!! and i just sent an email to jenny regarding on this blog's address... so i believe i gotta write something, right? hahaha.
ok... for my profile... probably can read it from here ------------------------------>
= a simple me :D
just read the question from jenny's page, hope i will get it done before the coming class.
ok... for my profile... probably can read it from here ------------------------------>
= a simple me :D
just read the question from jenny's page, hope i will get it done before the coming class.
20090510
my first step...
finally created a blog and edited myself a banner....
seem like there are still more to do with it......
seem like there are still more to do with it......
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